Financial Company Discovers Personally Identifiable Information (PII) Exposure on Social Media

Using DigitalStakeout Scout, a corporate security analyst of a financial company is alerted to content posted from within the company’s physical locations on social media. The analyst discovers a picture containing a company computer with an active and visible email window. Through additional follow up, the analyst determines the email content contained corporate sensitive information and personally identifiable information (PII) related to a customer’s account. The financial company acted immediately to protect the customer’s personally identifiable information (PII) and the potential negative effect on their reputation.

Risk Mitigation with Location-Based Monitoring

Using DigitalStakeout Scout location-based monitors, the company locations are monitored for geo-enabled social media content with the company’s name and terminology to protect the company’s location, people, and brand.

Real-time Monitoring to Detect Risk Events

Using DigitalStakeout Scout real-time rules and alerting, the threat analyst was quickly alerted to confidential content that was posted on social media. Using search and filtering in Scout, the analyst could determine if there was any additional exposure to the company.

Alerting Results in a Content Takedown and Policy Change

The company was able to identify the source of the information and ensure its removal. While the information was posted, the quick identification and action allowed for the company to mitigate the impact of the release of personally identifiable information (PII) and mitigate compliance risk. Additionally, the company was able to improve its policies regarding posting of social media within its facilities.